Reference
Transaction reference
Send the transaction ID, payment reference number or receipt number from your payment app or provider.
Find help for payment methods, failed transactions, delayed confirmations, duplicate payments and refund requests while keeping the existing payment flow untouched.
Use this page to understand payment confirmation, failed payments, duplicate payments and refund review steps.
Use only the payment methods displayed during checkout or given by official support.
If payment fails, do not repeat many attempts. Confirm status first and contact support.
Send both payment references so the support team can review the extra payment clearly.
Refunds are reviewed according to order status, product delivery and policy eligibility.
Clear proof helps support confirm your payment faster and avoid delays.
Send the transaction ID, payment reference number or receipt number from your payment app or provider.
Mention the exact payment date, approximate time and the amount paid to match your order correctly.
Include order ID, product name and your account email so the team can connect payment to the correct order.
Never share private wallet keys, card passwords, OTP codes or full banking passwords. Support only needs order and payment proof details.
Refund eligibility depends on payment verification, delivery status, product access and whether the issue is reported with complete information.
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